Sobel

Sobel can improve your business by providing easy-to-use customer support tools. It embeds Messenger for direct user communication, streamlines support management with a fast Inbox, and includes a knowledge base to reduce support workload. These features enhance user experience, support efficiency, and team collaboration.

Yes, Sobel is designed with early-stage startups in mind. It offers essential features for providing high-quality customer support without the need for multiple tools. The easy integration and manageable workload make it a suitable choice for startups looking to enhance user satisfaction.

Sobel can be customized to a certain extent based on your requirements. You can embed the Messenger widget into your product and manage conversations and users with its features. However, any deep customization might need additional effort and resources.

The knowledge base in Sobel allows you to publish and manage articles that help users resolve issues independently. This reduces the workload on your support team and provides users with instant solutions, enhancing user satisfaction and service efficiency.

Sobel's conversation management feature lets you view and manage all interactions with users. You can see conversation details, assign messages to team members, prioritize conversations, and track their status. This ensures that all user queries are handled promptly and efficiently.

Integrating Sobel into your SaaS product is straightforward. Here's a step-by-step guide:

• Step 1: Sign up for Sobel and join the waitlist to get access.
• Step 2: Once you have access, follow the provided documentation to embed the Messenger widget into your product.
• Step 3: Set up your support team and configure the Inbox for managing conversations.
• Step 4: Publish your knowledge base articles to provide self-service options for users.
• Step 5: Start using Sobel to provide efficient customer support.

Currently, Sobel only supports English. Future updates may include support for additional languages based on user demand and product development plans.

The official website does not specify the pricing plans for Sobel. Users interested in the product are encouraged to join the waitlist for more information on pricing.

Tagging in Sobel allows you to categorize and organize conversations efficiently. By adding relevant tags to each conversation, you can quickly filter and search for specific issues, making it easier for the support team to manage and respond to user queries.

The conversation details section in Sobel provides comprehensive information about each interaction. You can see user contact details, conversation history, and any additional context or tags. This helps support agents understand the user's query better and provide more accurate and timely responses.