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Feedback Sync

AI-driven app to centralize and analyze customer feedback on Slack.

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What is Feedback Sync?

Feedback Sync is an AI-driven app designed to centralize customer feedback for the entire organization using Slack. It turns scattered customer feedback into insightful summaries and strategic insights.

Feedback Sync captures and stores all your feedback in a comprehensive digital library. The platform aggregates user feedback from various sources, making it easier for teams to access and act on this data.

Another key feature of Feedback Sync is its ability to provide weekly digest summaries. These summaries ensure that teams are consistently kept up-to-date with the latest user trends and feedback points, allowing timely action and innovation.

With seamless integration into other popular tools like G2.com, Zendesk, and Jira, Feedback Sync enhances your workflow efficiency. This interconnected approach ensures that data from multiple platforms is centralized, reducing manual effort.

Feedback Sync offers a user-friendly interface that simplifies the feedback review process. The AI helps in detecting trends and sentiment analysis, providing valuable insights that drive better product decision-making. ****With Feedback Sync, you can set it and forget it, letting the AI manage feedback collection and analysis automatically.

Use Cases

  • Product Managers: Centralize and analyze customer feedback to improve product features.
  • Customer Support Teams: Track and resolve user issues faster with consolidated feedback.
  • Marketing Teams: Understand user sentiment and trends for better marketing strategies.
  • Development Teams: Identify recurring bugs and areas for improvement based on user feedback.
  • Business Analysts: Generate detailed reports on customer feedback for data-driven decisions.

Key Features

  • Feedback Library: Central storage for all customer feedback.
  • Weekly Digest Summaries: Receive weekly summaries of user trends and feedback.
  • Integration with Other Tools: Seamlessly integrates with G2.com, Zendesk, and Jira to collect feedback.
  • AI-Based Analysis: Utilizes AI to analyze feedback and provide strategic insights.
  • Custom Tags and Keyword Search: Easily categorize and search for specific feedback.
  • Automated Feedback Collection: Automatically ingest feedback from Slack channels and other sources.
  • Sentiment Analysis: Determine the overall sentiment of user feedback.
  • Multi-Source Integration: Aggregates feedback from various sources for a comprehensive view.

Pros

Centralized Collection: Centralized Feedback Collection

User Interface: User-Friendly Interface

AI Insights: AI-Driven Insights

Weekly Updates: Weekly Updates and Summaries

Seamless Integration: Seamless Integration with Popular Tools

Customizable Search: Customizable Tagging and Search

Automated Management: Automated Feedback Management

Sentiment Analysis: Detailed Sentiment Analysis

Cons

Limited AI Searches: Limited free AI searches

Custom Pricing: Custom pricing for enterprise plans

Pricing

  • Starter: $0 (Unlimited users, Weekly User Analysis, End to end digital library for customer feedback, 10 free AI searches per month, Keyword search, Custom tags)
  • Professional: $99 (Unlimited users, Unlimited searches, Weekly User Analysis, 100 AI Searches per month)
  • Enterprise: Custom Pricing (Unlimited users, Unlimited searches, Enterprise parent/child account structure, 500+ employees, Partnership opportunities)

Supported Languages

English

Contact

  • Email: support@feedbacksync.co
  • Address:
  • Phone Number:

FAQ

What is Feedback Sync?

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Feedback Sync is an AI-driven application designed to centralize and analyze customer feedback for organizations using Slack. It compiles feedback from various channels into strategic insights that can help teams build better products and enhance user satisfaction.

How does Feedback Sync work?

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What are the key features of Feedback Sync?

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Who can benefit from using Feedback Sync?

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How to use Feedback Sync?

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What are the pricing plans available for Feedback Sync?

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Does Feedback Sync support integrations with other tools?

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Can Feedback Sync perform sentiment analysis?

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Is Feedback Sync easy to use?

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What languages does Feedback Sync support?

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Are there any limitations in the free plan of Feedback Sync?

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How can I contact the Feedback Sync support team?

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Link

Link to Feedback Synchttps://www.feedbacksync.ai

Pricing

Freemium

Platform

Website

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