Help Center

What is Help Center?

Help Center is an advanced AI-powered solution designed to streamline your customer support. It enables businesses to handle numerous customer queries efficiently without the need for increased manpower. The tool integrates with your existing systems to make the transition smooth and hassle-free. Help Center harnesses AI technology to offer a variety of customer support options and provide instant answers to queries. It features an AI chatbot and search function, which can resolve customer issues instantly. Furthermore, it enables the creation of a shared email inbox to manage all customer interactions efficiently. Help Center helps companies enhance their support services while reducing operational costs. Its self-service capabilities empower customers to find solutions independently. This not only improves customer satisfaction but also frees up your support team to handle more complex issues.

Use Cases

Small Businesses: Automate customer support to handle growing customer inquiries.
E-commerce Platforms: Provide quick answers to common questions and track order issues.
Technology Start-ups: Implement scalable customer support solutions without significant investment.
Enterprises: Integrate with existing systems to improve efficiency and response times.
Customer Support Teams: Utilize shared inbox to manage and track all customer tickets in one place.

Key Features

AI Chatbot and Search: Enables customers to get instant answers to their queries.
Shared Email Inbox: Easily manage and reply to customer conversations from a single interface.
Public Knowledge Base: Create a centralized repository of FAQs and support articles.
Integration Capabilities: Seamlessly integrates with existing tools and platforms for smooth operations.
Custom Domains: Offer branded help center experiences by connecting custom domains.
AI FAQs Improvement: Ongoing AI learning improves the accuracy of automated responses.
Ticketing System: Track, assign, and resolve customer issues efficiently.

Pros

Reduce Tickets: Reduces volume of support tickets.

Self-service: Empowers customers with self-service options.

Quick Resolution: Ensures quick resolution of common queries.

Productivity: Enhances productivity with shared inbox.

Cost-saving: Reduces operational costs while scaling support.

Integration: Integrates seamlessly with existing systems.

Continuous Improvement: Continuously improves AI responses.

Cons

Limited Features: Limited features in the free plan.

Learning Curve: Potential learning curve for new users.

Pricing

Free: $0/month, includes public knowledge base and 50 AI answers/month
Business: $19 per seat/month, includes 500 AI answers/month, integrations, custom domains, and more