Kastro

Messages are calculated based on the AI credit per month assigned to your pricing plan. Each message interaction with the AI deducts from your available credits. The higher the plan, the more AI credits you receive to manage support inquiries.

If you run out of message credits before the subscription renewal, the AI chatbot will not process new inquiries until more credits are purchased or the subscription renews. It's vital to monitor your credit usage and upgrade if necessary.

Yes, Kastro uses both GPT-3.5-turbo and GPT-4. The access depends on the subscription plan. The lower tiers have GPT-3.5 access, while the higher-tier plans provide access to more advanced GPT-4 capabilities for enhanced responses.

Yes, GPT-4 is available in the Professional and Elite pricing plans. These tiers provide more advanced capabilities and a higher message credit limit, which allows for more complex and accurate interactions compared to the lower tiers.

Yes, Kastro supports multiple languages including English, Spanish, French, German, Chinese, and Japanese. This multilingual capability makes it suitable for global businesses requiring customer support in different languages.

For custom integrations or features that Kastro does not currently support, you can contact their support team to discuss your specific needs. Customized solutions can often be arranged to ensure the tool meets your business requirements.

To use Kastro, follow these steps: Step 1: Sign up for an account on the Kastro website. Step 2: Select a pricing plan that suits your needs. Step 3: Integrate Kastro with your existing help center and platforms. Step 4: Customize the AI chatbot settings as needed. Step 5: Start using Kastro to manage and respond to customer inquiries seamlessly.

The limit on the number of help center articles depends on the subscription plan. The Free plan includes 50 articles, Starter has 100 articles, Professional allows 200 articles, and Elite provides unlimited help center articles.

Kastro prioritizes data security and uses industry-standard measures to protect your data. The platform ensures that all interactions are encrypted and securely stored, providing you peace of mind regarding data privacy and security.

Yes, Kastro provides analytical insights to help you understand customer interactions better. These insights can help identify common issues, improve support efficiency, and enhance overall customer satisfaction.

Yes, the Professional plan allows you to remove Kastro branding from the chatbot interface, giving a more customized experience that aligns with your brand identity. This feature is included to help maintain a consistent brand presence.