LiveSquare

Yes, you can upgrade your plans easily in the middle of the package duration. Please drop an email or contact the billing team to assist you. The one-time setup fee will be applicable only once; in the case of an upgrade, the setup fee will not be charged again.

You can use the integration script on all the pages of a domain. However, for a different domain, another account will need to be set up. As part of a billing account, only one domain will be supported. Please give us a heads up so our agents are well-prepared to assist the visitors.

Yes, the pricing includes both the Chat Application as well as 24x7 agents for your website. Pricing mentioned pertains to both, ensuring you have the necessary tools and support for optimal chat operations on your site.

Yes, currently we provide Web Analytics and Uptime Monitoring in all the plans with the exception of the Basic Plan. These features help in closely monitoring site performance and understanding visitor metrics for better insights and strategy planning.

LiveSquare seamlessly integrates with various popular CRM systems. Some common integrations include Salesforce, HubSpot, and Zoho CRM. This integration facilitates efficient lead management and enhances customer engagement through real-time data updates and streamlined workflows.

LiveSquare ensures data security through end-to-end encryption of all chat communications. This encryption method guarantees that all data transmitted between the website visitor and the live chat agents is secure and protected from potential breaches or unauthorized access.

Yes, LiveSquare provides highly customizable chat widgets. You can change the appearance, color schemes, and messages to fit your website’s design and branding. This customization ensures a seamless integration with your website, providing a harmonious user experience.

Instant lead notifications alert you immediately when a website visitor converts into a lead. These notifications can be sent directly to your email or phone, allowing your team to act quickly. Such prompt alerts help in effectively managing leads and improving customer service response time.

With LiveSquare, you can access detailed analytics on visitor behavior, real-time visitor data, and chat performance metrics. The analytics dashboard provides insights into chat duration, visitor activity, conversion rates, and other critical performance indicators. This data-driven approach helps in optimizing chat operations and customer engagement strategies.

Currently, LiveSquare supports English. Multi-language support is crucial for global businesses and may be integrated in future updates. However, translating chat interactions through additional tools can temporarily bridge the language gap until multi-language support is available.