Molin

Yes, Molin offers a free plan. The free plan includes up to 25 conversations per month and supports up to 500 products. This plan is suitable for small businesses or startups that want to try out the basic features of Molin.

One conversation in Molin is defined as a single session of interaction between a customer and the AI. This session can involve multiple exchanges, as long as it is with the same customer and within a short time frame. It helps streamline customer service tasks efficiently.

Yes, Molin can handle shops with a large inventory. The Scale plan supports up to 50,000 products, and the Gold plan offers unlimited product handling capabilities. Molin is designed to manage large e-commerce operations seamlessly.

A preset answer is a saved response that you can quickly use to reply to common customer queries. Molin allows you to have up to 10 preset answers, making it easier to handle repetitive questions efficiently. This feature saves time and ensures consistency in responses.

Yes, you can take over from Molin during a live chat session. The tool is designed to smoothly transfer conversations to a human agent whenever necessary. This ensures that customers receive a personal touch when needed, enhancing their overall experience.

Molin integrates with several social media platforms, notably Facebook Messenger. This allows you to handle customer queries from various sources in one place. Such integrations help in providing a unified and efficient customer support experience.

To use Molin, follow these steps:

1. Sign up for an account on the Molin website.
2. Choose the pricing plan that suits your needs.
3. Integrate Molin with your e-commerce platform.
4. Set up your product information and preset answers.
5. Start interacting with customers and analyze the conversations through Molin's dashboard.

Molin offers competitive pricing plans suitable for startups. Additionally, they have a Startup plan priced at $15 per month. This plan is tailored for small business entrepreneurs and includes essential features to help manage customer interactions effectively.

Molin automates customer service interactions, which saves time and increases efficiency. It offers 24/7 support, detailed customer insights, and integrates smoothly with various platforms. These features help businesses provide better customer service and improve their overall operations.

Molin provides robust support options, including chat support for all paid plans. For higher-tier plans like Growth and Scale, it includes priority 24/7 support. This ensures that any issues are swiftly resolved, minimizing downtime and enhancing user experience.