Octocom

A conversation in Octocom's terms refers to any interaction between your customer and the Octocom AI assistant. This includes inquiries handled through various supported channels such as Web, WhatsApp, Facebook Messenger, etc. Each session initiated by the customer until the query is resolved is considered one conversation. Monitoring the number of conversations helps in managing and optimizing your plan.

The number of conversations you need depends on your business size and customer interaction volume. Small businesses might require up to 350 conversations per month, while larger enterprises may need more. Assess your average daily customer interactions and multiply by 30 to estimate your monthly requirement. Octocom offers various plans to cater to different needs.

If you exceed your plan’s conversation limit, Octocom will notify you. Additional charges may apply based on the number of extra conversations. It is advisable to monitor your usage regularly and upgrade your plan if you consistently exceed the limit to avoid unexpected charges. Contact Octocom support for detailed information on overage charges.

For seasonal businesses, Octocom offers flexible plans to accommodate fluctuating demand. You can adjust your plan according to your peak seasons. Consider upgrading to a higher plan during high-demand periods and downgrading when the interaction volume is lower. Contact Octocom's support team to discuss seasonal adjustments and ensure continuous customer support.

Yes, Octocom offers annual payment options. By choosing to pay annually, you may enjoy discounted rates compared to monthly payments. This option is suitable for businesses looking to save on operational costs in the long term. Contact the sales team to set up annual billing and inquire about any potential savings.

To change your Octocom plan, log in to your account dashboard. Navigate to the 'Billing' section and select 'Change Plan'. Choose the desired plan and confirm. If you need assistance, contact Octocom customer support, and they will help you with the transition. Ensure your new plan fits your business needs.

You can pay for Octocom services using a credit card or through invoicing for annual plans. Log in to your account and go to the 'Billing' section to update payment details. Ensure your payment method is up-to-date to avoid service interruption. Contact support for any specific billing queries or issues.

Octocom supports integration with major e-commerce platforms such as Shopify, WooCommerce, Magento, and BigCommerce. These integrations allow seamless handling of customer inquiries and order tracking. Refer to the documentation or contact the support team for detailed integration guides and supported features.

To use Octocom, follow these steps:

1. Sign Up: Visit the Octocom website and choose a plan that fits your needs.
2. Setup Account: Create your account and configure settings.
3. Integrate Channels: Connect Octocom to your preferred communication channels.
4. Train AI: Customize the AI training using your common queries and responses.
5. Launch: Activate the service and start handling customer inquiries.
6. Monitor and Optimize: Regularly review analytics and optimize responses for better performance.

Yes, Octocom offers a white-label version. This allows businesses to rebrand the AI assistant as their own. The white-label service includes custom branding, logo adjustments, and interface tweaks. Contact Octocom’s sales team for more information on pricing and setup.

Octocom supports over 100 languages. Some of the major supported languages include English, Spanish, French, German, Mandarin, and Japanese. This multilingual capability ensures that you can provide support to a global customer base efficiently. For a complete list of supported languages, check Octocom's documentation or contact support.