Support Guy

Support Guy is a conversational chatbot powered by advanced AI. It helps businesses provide instant support, manage large volumes of inquiries, and offer personalized responses 24/7. It enhances user experience and satisfaction, helping businesses grow by efficiently handling customer support.

You can manage your knowledge base by uploading documents and adding new information to Support Guy’s database. This ensures that your chatbot always has the most up-to-date information to provide to users. Proper management of the knowledge base helps in delivering accurate and relevant responses to customer queries.

Integrating Support Guy into your website is very easy and can be done with a single line of code. You copy the provided code and embed it into your website's HTML. This user-friendly integration allows you to provide instantaneous support to your site visitors with minimal technical effort.

Yes, absolutely. Support Guy allows your human support agents to take over conversations from the AI at any time. This feature ensures that complex issues or high-priority customers get the personalized attention they need, enhancing the overall user support experience.

If you cancel your subscription mid-cycle, you will retain access to the paid features until the end of your current billing cycle. After that period, your subscription will be canceled, and you will be able to use the free plan if available. Ensure to download any critical data before cancellation.

Using Support Guy is straightforward. Here are the steps:

1. Sign up on the Support Guy website.
2. Choose the subscription plan that fits your needs.
3. Embed the provided code into your website.
4. Start customizing your chatbot by uploading documents and adding information.
5. Monitor and manage your chatbot through the user-friendly dashboard.
6. Allow human agents to take over chats if necessary.

The document upload feature in Support Guy is designed with security in mind. All documents uploaded are stored securely and accessible only to the chatbot and authorized personnel. This ensures that sensitive information is protected and your data remains confidential.

Support Guy sends email notifications to keep you informed. You can receive notifications about chatbot activity, updates, and any issues that may require your attention. This helps you stay updated on how the chatbot is performing and any actions you might need to take.

Support Guy supports multiple languages, including English, Spanish, French, German, Chinese, Japanese, and Portuguese. This multilingual capability ensures that you can provide support to a diverse customer base.

Yes, with the Standard and Premium plans, you have the option to remove Support Guy's branding from your chatbot. This allows you to create a more personalized and branded experience for your users, aligning the chatbot’s appearance with your company's visual identity.