Wallu

What is Wallu?

Wallu is an advanced AI chatbot designed to provide automated customer support on Discord servers. It helps in answering frequently asked questions (FAQs) and providing assistance like a 24/7 staff member.

Wallu was launched in 2022 and has since been saving time with its 24/7 automatic support feature. By using documents, websites, and channel messages as sources, Wallu ensures accurate and timely responses without the need for manual intervention.

The bot offers control and flexibility for server admins. Users can fine-tune the control of what channels Wallu operates in and what documents to use as sources for answers. Unlike other bots, Wallu requires no training for team members to use it.

Wallu supports over 50 languages, making it versatile for multinational communities. It can understand FAQs and documents in multiple languages, thus offering user-friendly support to a global audience. These features enhance community engagement and streamline customer support.

Use Cases

Community Managers: Automate FAQ responses and reduce workload.
Customer Support Teams: Provide instant answers to common inquiries.
Small Business Owners: Integrate customer support into business-related Discord servers.
Gaming Communities: Automate support and provide game-related FAQs.
Educational Institutions: Offer answers to student queries and resource information.

Key Features

24/7 Automated Support: Provides non-stop customer support round the clock.
Multilingual Support: Supports over 50 languages for diverse communities.
Channel Control: Allows admins to control which channels Wallu operates in.
Document Integration: Uses documents and channel messages as sources for answers.
Customizable Responses: Users can customize responses based on specific needs.
Instant Support: Provides fast and accurate answers to common questions.
No Training Needed: Easy to set up with no training required for team members.
Seamless Integration: Compatible with existing ticketing systems and workflows.

Pros

Saves Time: Saves time and reduces workload with automated support.

Multilingual: Supports multiple languages for global user base.

Flexible Control: Offers flexibility and control over operational channels.

Customizable: Customizable to fit specific community needs.

Easy Integration: Easy integration with minimal setup required.

Engagement: Enhances community engagement with instant support.

Reliable: Reliable 24/7 operation.

Cons

Complex Queries: May not cater to complex support queries.

Initial Setup: Requires initial setup for customization.

Pricing

Free: €0/month - Unlimited FAQ answers, up to 10 FAQs, 20,000 monthly credits.
Premium: €4.58/month - Up to 50 FAQs, 50,000 monthly credits, up to 550 AI Lite answers.
Customized Bot: €12.49/month - Custom branding, up to 200 FAQs, 150,000 monthly credits, up to 1700 AI Lite answers.
Small Business: €25.26/month - Unlimited FAQs, 500,000 monthly credits, up to 15,000 AI Lite answers.
Unlimited: €79/month - Unlimited answers and FAQs, priority support, custom OpenAI API key.