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Whelp

Elevate Your Customer Support with Our Omnichannel Solution

Whelp Homepage

What is Whelp?

Whelp is an omnichannel customer support platform. It connects customer communications across various channels, including voice, email, live chat, and social media into a unified inbox. It also offers CRM solutions to manage customer data and streamline workflow. Whelp is designed to simplify customer interactions by consolidating messages in one place. This provides a seamless communication experience and helps in quick response times and efficient issue resolution. With advanced reporting features, Whelp helps businesses analyze their performance. Insightful reports and metrics allow companies to track customer interactions and improve support operations.

Use Cases

  • Small Businesses: Managing customer communications from email, social media, and live chat in a single inbox.
  • Customer Support Teams: Streamlining workflows with integrated CRM solutions and automated responses.
  • Marketing Teams: Analyzing interactions and improving campaigns using detailed reports and metrics.
  • Retail Businesses: Offering real-time customer support through various communication channels.
  • Technical Support Centers: Efficiently managing and resolving customer issues with unified communication tools.

Key Features

  • Unified Inbox: Centralizes customer messages from all channels into one inbox.
  • CRM Integration: Manages customer data and tracks interactions efficiently.
  • Voice, Chat, and Email Support: Provides support across multiple communication channels.
  • Advanced Reporting: Offers detailed insights into customer interactions and support performances.
  • Flow-based Chatbot: Automates responses and streamlines customer service operations.
  • Role-based Permissions: Allows different levels of access for team members.
  • Onboarding and Adoption Guidance: Provides support and training for seamless integration.
  • 24/7 Support: Offers around-the-clock assistance via email, chat, or phone.

Pros

Easy Integration: With various communication platforms.

Centralized Communication: Combines all channels into one inbox.

Detailed Reporting: Analyses performance metrics.

Automated Responses: Saves time with flow-based chatbots.

Comprehensive Support: 24/7 assistance for better customer experience.

Cons

Pricing: Premium plan may be expensive for some businesses.

Learning Curve: Initial setup and integration may require time and training.

Pricing

  • Basic: Free - Live chat widget, Unified inbox, CRM
  • Standard: $29/user/month - Channels: LiveChat, Facebook Messenger, Telegram, Instagram, Email, Unlimited MAC, Customer Data Reporting, Flow-based chatbot, Onboarding and adoption guidance
  • Premium: $199/user/month - Channels: LiveChat, Facebook Messenger, Telegram, Instagram, Whatsapp, IMessage, Twitter, Viber, Amazon Connect, Email, 24/7 support, Unlimited MAC, Customer Data Reporting, Full analytics

Supported Languages

English
Spanish
French
German
Italian
Portuguese

Contact

  • Email: Not listed
  • Address:
  • Phone Number:

FAQ

How does Whelp work?

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Whelp is an omnichannel customer support platform that consolidates various communication channels into a unified inbox. It supports voice, live chat, social media, and email, enabling businesses to manage all customer interactions from a single platform. With CRM integration, it streamlines data management and provides advanced reporting features to track and improve performance.

Is installation or downloading required?

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What are the supported communication channels?

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What kind of businesses can benefit from Whelp?

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How do the reporting features work?

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How to use Whelp?

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Are there any technical requirements to use Whelp?

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What are the key features of Whelp?

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Can Whelp be integrated with other tools?

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How does the pricing work?

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Is there customer support available?

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What are the benefits of using Whelp?

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Link

Link to Whelphttps://whelp.co

Pricing

Freemium

Platform

Website

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