WowTo

A video knowledge base is a centralized repository of video tutorials and help guides. It helps in organizing and presenting video content that addresses common user questions and provides insightful instructions. Having a video knowledge base reduces customer support workload and enhances user experience by providing easy-to-follow visual guides.

The WowTo In-App Video Widget allows you to embed video help directly within your applications. This helps users to get contextual help without leaving the app. Integration is straightforward and supports multiple platforms like Zendesk, Intercom, Jira, and Confluence. This improves user experience by providing instant video assistance.

Different plans on WowTo have different video duration limits. The Free plan allows up to 2 minutes per video, the Plus plan allows up to 10 minutes per video, and the Business plan allows up to 15 minutes per video. These limits are designed to ensure users have adequate time to demonstrate detailed instructions or explanations.

Yes, the Free plan on WowTo is always free. However, it comes with certain restrictions such as a maximum of 15 how-to video projects, video access only on WowTo's domain, basic support and tutorials, and a WowTo watermark on the videos. These limitations can be lifted by upgrading to a Plus or Business plan.

To upgrade from the Free plan to the Plus or Business plan, follow these steps: Go to your WowTo dashboard and click 'Upgrade Plan'. Select the desired plan (Plus or Business) and follow the prompts to complete your purchase. Once upgraded, you will have immediate access to additional features and functionalities.

WowTo offers refunds based on their refund policy. If you are not satisfied with the service, you can request a refund within a specific period mentioned in their terms of service. It is advisable to contact customer support for detailed information regarding the refund process and eligibility criteria.

Yes, you can cancel your WowTo subscription at any time. Navigate to your account settings and select ‘Cancel Subscription’. Follow the on-screen instructions to complete the cancellation process. Note that canceling your subscription may result in losing access to premium features once the current billing period ends.

Yes, WowTo offers support to its users. The level of support may vary depending on the plan you are subscribed to. Basic support is available for Free plan users, while Plus and Business plan users have access to priority email support. For any queries, you can contact their support team through the provided contact email.

WowTo allows you to download your videos depending on your subscription plan. Business plan users have the feature to download their videos. To download a video, go to your dashboard, click on the video project, and select the download option. Ensure you have the appropriate plan to access this functionality.