Essense

What is Essense?

Essense is an AI-powered platform that helps businesses analyze qualitative customer feedback and competitor reviews. It transforms these reviews into actionable insights. With Essense, companies can focus their product roadmaps on the most critical customer needs and improve customer adoption and engagement.

The platform integrates feedback from a variety of sources and condenses weeks of product research into seconds. Businesses can analyze up to 100,000 pieces of feedback per month with the Growth plan. The Enterprise plan offers custom limits on pieces of feedback.

Essense is particularly beneficial for understanding customer pain points and feature requests, thus prioritizing product features. It also allows for competitor analysis, understanding how a company's product compares to the competition.

Use Cases

Product Managers: Prioritize feature development based on customer feedback.
Marketing Teams: Understand customer sentiment for better campaign strategies.
Business Analysts: Gain insights into competitor performance and customer needs.
Customer Support: Improve response strategies by analyzing customer reviews.
Consultants: Provide clients with detailed feedback analysis for product improvement.

Key Features

Customer Feedback Analysis: Transforms qualitative feedback into actionable insights.
Competitor Analysis: Provides comparative insights from competitor reviews.
Integrations: Connects with various feedback sources for a comprehensive analysis.
Insight Questions: Allows up to 5000 insight questions per month in the Growth plan.
Custom Limits: The Enterprise plan offers custom limits on feedback and insight questions.
Team Collaboration: Supports unlimited team members for collaborative analysis.
Data Source Flexibility: Analyze up to 25 data sources with the Growth plan.
Support: Email and Slack support available in higher-tier plans.

Pros

Quick Insights: Provides actionable insights quickly.

Feature Prioritization: Helps prioritize product features effectively.

Competitor Analysis: Offers detailed competitor analysis.

Multiple Sources: Supports multiple data sources.

Flexible Plans: Flexible plans for different business sizes.

Integrations: Integrates with various feedback sources.

Cons

Limited Support: Limited support in the Starter plan.

Higher-tier Needed: Requires higher-tier plans for extensive analysis features.

Pricing

Starter: Analyze up to 10,000 pieces of feedback/month, up to 500 insight questions/month, unlimited team members, 5 data sources, email support.
Growth: Analyze up to 100,000 pieces of feedback/month, up to 5000 insight questions/month, unlimited team members, up to 25 data sources, email & Slack support.
Enterprise: Custom limits on pieces of feedback, custom limits on insight questions, unlimited team members, custom data sources, dedicated account executive support.