Brainfish

What is Brainfish?

Brainfish is an AI-powered tool designed for self-service customer support, offering instant answers to any customer question. It aims to reduce customer query times and improve support efficiency.

Brainfish personalizes answers in under 2 seconds, ensuring customers receive accurate responses right away. This real-time assistance enhances customer satisfaction and improves the overall support experience.

Brainfish helps 80% of customers to self-serve, reducing the volume of support tickets and enabling support teams to focus on more complex issues. Implementing Brainfish can also lead to significant support cost reductions.

Use Cases

Support Agents: Automate repetitive queries to focus on complex issues.
Customer Experience Managers: Enhance customer satisfaction by providing instant answers.
Business Owners: Reduce support costs through automated customer service.
IT Departments: Simplify support processes with easy-to-implement AI solutions.
HR Managers: Provide quick answers to employee inquiries through a self-service model.

Key Features

Personalized Answers: Delivers instant, accurate responses tailored to customer queries.
Real-Time Insights: Provides customer sentiment analytics for better decision-making.
Easy Integration: Seamlessly integrates with existing support systems like Zendesk.
Unlimited Articles: Offers unlimited content to ensure comprehensive support coverage.
Search Analytics: Enables analysis of search terms to optimize knowledgebase content.
Custom Reporting: Generates detailed reports to monitor performance and improvements.
AI Help Center: Advanced AI capabilities for self-service help centers.
Collaboration Tools: Includes content management and collaborative markdown editor.

Pros

Reduces Tickets: Reduces support ticket volume.

Customer Satisfaction: Increases customer satisfaction.

Quick Responses: Provides personalized and quick responses.

Detailed Analytics: Offers detailed analytics and insights.

Simple Integration: Simple to implement and integrate.

Cost-Effective: Cost-effective for support operations.

Knowledgebase Efficiency: Enhances knowledgebase efficiency.

Cons

Setup Time: May require initial setup and configuration time.

Knowledgebase Dependent: Dependent on the accuracy of existing knowledgebase content.

Pricing

Growth Plan: $549 per month - Up to 30,000 Brainfish Visitors - 5 Admin Users - Unlimited Articles - AI/ML Capabilities - Search Analytics - Integration with Zendesk
Enterprise Plan: Contact for pricing - Unlimited Brainfish Visitors - Unlimited Admin Users - Advanced Features and Custom Integrations