Question Base

What is Question Base?

It is an AI autoresponder designed for Slack to answer the most repetitive questions users ask. It ensures that your team does not waste time on redundant queries and focuses on more productive tasks.

Question Base uses advanced AI technology to understand and respond to frequently asked questions. This greatly reduces the effort required to answer repeated inquiries. The platform also ensures responses are always accurate.

It integrates seamlessly with Slack and requires minimal effort to manage. By automating responses, Question Base saves you time and increases efficiency. This is particularly useful for busy managers and teams who handle a large volume of questions daily.

Use Cases

Customer Support Teams: Automatically respond to common customer inquiries.
HR Departments: Handle repetitive employee questions efficiently.
IT Helpdesk: Provide instant answers to frequent IT-related queries.
Sales Teams: Quickly reply to product or service-related questions.
Project Managers: Manage project-specific inquiries within Slack.

Key Features

Unlimited users: Supports an unlimited number of users.
Unlimited usage: No usage caps, allowing extensive use.
Slack auto capture: Automatically captures questions from Slack.
Slack auto responder: Responds to questions automatically within Slack.
Auto tagging: Tags questions automatically for better organization.
Internal Question Base page: Hosts a dedicated platform for internal FAQs.
Essential analytics: Provides basic analytics to track question trends.
Login with Slack: Simplifies login through Slack integration.

Pros

Saves Time: Saves time by automating responses.

Reduces Repetition: Reduces repetitive tasks for teams.

Accurate Answers: Ensures accurate and consistent answers.

Easy Integration: Easy integration with Slack.

Improves Productivity: Improves team productivity.

Unlimited Usage: Supports unlimited users and usage.

Useful Analytics: Provides useful analytics.

Cons

In Development: Premium features still in development.

Pricing

Essential: $120/month, includes unlimited users, unlimited usage Slack auto capture, Slack auto responder, auto tagging, internal Question Base page, essential analytics, login with Slack, support over email. 14-day free trial.
Premium: $360/month, includes all benefits of Essential, plus categories (private, company, public), granular permissions (control who can verify), public-facing Question Base, advanced analytics, customer support flow, and support over Slack Connect. 14-day free trial.
Enterprise: Custom pricing, includes all benefits of Premium, plus SAML SSO, MSA, audit logging & data governance, 99.9% SLA, Microsoft Teams integration, security questionnaire, and concierge support.